The challenge

As part of a strategic transformation, Österreichische Post AG was restructuring its branch network. To support this shift, 10 branch and regional managers were given 100 days to achieve highly ambitious, top-management-defined targets—including doubling sales in financial services, turning around struggling branches, and significantly increasing revenue in philately. The challenge was not only to reach these results but also to drive cultural change, encourage new ways of working, and establish a learning-driven transformation process.

Our approach

• Applied the Rapid Results approach, guiding managers in structured workshops to define and implement ambitious yet achievable goals.
• Enabled hands-on experimentation, allowing teams to test new sales techniques and customer engagement strategies.
• Facilitated knowledge sharing, with project leaders meeting every three weeks to exchange insights and refine their approaches.
• Embedded transformation through leadership alignment, culminating in a large-scale review workshop with all executives to assess outcomes and define next steps.

The results

• Significant performance improvements in financial services, branch profitability, and philately sales.
• Practical, experience-driven insights on overcoming barriers and leveraging decision-making freedom.
• Concrete structural changes, including adjustments to training programs and the collaboration model between headquarters and branches.
• A new mindset of agility and empowerment, with frontline leaders taking ownership of innovation and execution.